Refund policy

Return & Refund Policy

We want you to love your purchase from Botaniko. If for any reason you are not completely satisfied, we offer a straightforward returns process.

30-Day Return Window
You have 30 days from the date you receive your order to request a return.

To be eligible, your item must be:

  • In the same condition as received – unworn/unused, with original tags, and in the original packaging.
  • Accompanied by a receipt or proof of purchase.

How to Start a Return

  1. Email us at shopify@botaniko.sg with your order number, the item(s) you wish to return, and the reason for the return.
  2. We will review your request and provide return instructions, including the return address.
  3. Return shipping costs are the responsibility of the customer. We recommend using a trackable service, as we cannot be responsible for items lost in transit.
  4. Items sent back to us without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items
Please check your order upon delivery and contact us immediately if you receive a defective, damaged, or incorrect item. We will work with you to replace it or issue a refund at no additional cost to you.

Non-Returnable Items
We cannot accept returns for:

  • Perishable goods (e.g., food, flowers, plants)
  • Custom or personalised products
  • Personal care items (e.g., beauty products)
  • Hazardous materials, flammable liquids, or gases
  • Sale items
  • Gift cards

If you are unsure whether your item is eligible for return, please contact us before purchasing.

Exchanges
To exchange an item, please follow the return process above and place a new order once your return is approved.

European Union Customers
If your order is shipped to an address within the EU, you have the right to cancel or return it within 14 days of receipt for any reason. Items must meet the same condition requirements listed above.

Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, we will process the refund to your original payment method within 10 business days.
  • Original shipping fees are non-refundable.
  • Please note that your bank or credit card provider may take additional time to post the refund.

If you have not received your refund after 15 business days from approval, please contact us at shopify@botaniko.sg.